Help centre


Help centre

How can I pay?

You can pay securely online via one of our integrated payment partners; Worldpay, PayPal or Stripe. We accept Visa Debit, Visa Electron, Mastercard, American Express and Visa Credit. If you’d like to pay offline, or by BACS please choose that option on the payment screen. Please note that we won’t start work on your order until payment is received and cleared.

I have a question about an invoice / payment. What should I do?

Please contact us if you have a question about an invoice or payment you’ve made. To get copies of invoices, sign in to your account and then click the 'Invoices' tab at the top of the screen.

Can I pay with cash or cheque?

We only accept payment by debit or credit card online. If you are a limited company, a local authority or large organisation, contact us for details of our credit account terms. You may pay with cash if collecting from store. Please e-mail us to confirm before submitting an order.

Is my payment secure?

All online payments are made via one of our secure payment gateways; either Worldpay, PayPal or Stripe. All payments take place over encrypted pages through the servers of the payment gateway providers. Worldpay is part of the Royal Bank of Scotland Group, owners of NatWest and the UK’s second largest bank. PayPal and Stripe are also leading online payment providers.

There’s something wrong with my order,
what do I do?

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.

I’ve noticed a mistake can I change my order?

We don’t want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.

Our Refund policy

Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of MediprintingUK. Please refer to our Mediprinting UK terms and conditions.pdf